Customer Service Representative

We at Volkswagen Group are looking for an experienced and enthusiastic Customer Service Representative to join our team! This is a fantastic opportunity for a motivated and passionate individual to serve as the face of the company, using their excellent communication skills to provide outstanding customer service. To be successful in this role, you must have a minimum of two years of customer service experience, preferably in the automotive industry. You also must possess strong problem-solving abilities, a positive attitude, and a commitment to providing excellent service. Additionally, excellent written and verbal communication skills are essential, as well as the ability to effectively manage multiple tasks and prioritize accordingly. This is a great opportunity to join a team of dedicated professionals and to be part of the Volkswagen Group experience.

Responsibilities:

1. Provide outstanding customer service by responding promptly and professionally to customer inquiries, complaints, and requests.
2. Identify and assess customer needs to achieve satisfaction.
3. Resolve customer complaints, utilizing problem-solving abilities and maintaining a positive attitude.
4. Remain up-to-date on product and service information in order to answer customer inquiries.
5. Maintain customer records and files.
6. Develop and maintain positive relationships with customers.
7. Monitor customer service metrics to identify areas of improvement.
8. Process orders, forms, applications, and requests in an accurate and timely manner.
9. Prepare and generate reports as needed.
10. Follow up with customers to ensure their satisfaction with provided products and services.

According to JobzMall, the average salary range for a Customer Service Representative in Johannesburg, South Africa is between R10,430 and R20,889 per month. The salary range varies based on experience, qualifications, and other factors.

Volkswagen AG engages in the manufacture of automobiles. It operates through following segments: Passenger Cars, Commercial Vehicles, Power Engineering, and Financial Services. The Passenger Cars segment covers the development of vehicles and engines, the production and sale of passenger cars and light commercial vehicles, and the corresponding genuine parts business. The Commercial Vehicles segment comprises the development, production and sale of light commercial vehicles, trucks and buses, the corresponding genuine parts business and related services.