Builders Direct Desk Agent - Gulf Coast

Remote

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you looking for a challenging yet rewarding career in the waste management industry? Look no further than Waste Management, a leading provider of comprehensive environmental solutions. We are currently seeking a skilled and dedicated Builders Direct Desk Agent to join our team on the beautiful Gulf Coast. In this role, you will be responsible for providing exceptional customer service to our valued builder clients, ensuring prompt and accurate order processing, and maintaining strong relationships with our internal teams. If you have excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service, we want to hear from you!

Provide exceptional customer service to builder clients, ensuring all inquiries and concerns are addressed promptly and accurately.
Process orders from builder clients in a timely and efficient manner.
Build and maintain strong relationships with internal teams, including sales, operations, and logistics.
Communicate effectively with builder clients to understand their needs and preferences.
Keep accurate records of all interactions with builder clients and ensure proper documentation of orders.
Meet and exceed performance goals for order processing and customer satisfaction.
Stay updated on company products, services, and policies to provide accurate and up-to-date information to builder clients.
Collaborate with team members to identify and implement process improvements for better customer service.
Proactively identify and resolve any issues or challenges that arise with builder client orders.
Continuously strive to improve customer satisfaction and retention through exceptional service delivery.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Customer Service Skills: A Builders Direct Desk Agent Must Possess Excellent Customer Service Skills, Including The Ability To Communicate Effectively With Customers And Address Their Concerns In A Professional And Efficient Manner.
Knowledge Of Waste Management Services: The Ideal Candidate Should Have A Strong Understanding Of Waste Management's Services And Products, Including Waste Collection, Disposal, And Recycling In The Gulf Coast Region. This Knowledge Will Enable The Agent To Provide Accurate Information And Recommendations To Customers.
Organizational Skills: As A Builders Direct Desk Agent, One Must Be Able To Handle A High Volume Of Customer Inquiries, While Also Managing Multiple Tasks And Priorities. Strong Organizational Skills Are Essential To Ensure Timely And Accurate Responses To Customer Requests.
Problem-Solving Abilities: Waste Management's Customers May Have Complex Issues Or Unique Requests That Require Creative Solutions. The Ideal Candidate Should Have Strong Problem-Solving Abilities To Address These Issues And Find Satisfactory Resolutions For Customers.
Team Player: Waste Management Values Collaboration And Teamwork, And The Builders Direct Desk Agent Will Work Closely With Other Team Members, Including Sales Representatives And Field Technicians. The Ideal Candidate Should Be A Team Player Who Can Work Effectively In A Fast-Paced, Dynamic Environment.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
Conflict Resolution
customer service
Computer proficiency
Teamwork
Problem-Solving
Adaptability

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Builders Direct Desk Agent - Gulf Coast is $35,000 to $45,000 per year. Factors such as experience, location, and company size may affect the specific salary for this role. Additionally, compensation may also include benefits such as health insurance, retirement plans, and bonuses.

Additional Information

Waste Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 11th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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