Collections Agent

Initiates telephone, written, and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Negotiates payment plans with customers; follows guidelines for follow-up on payment plans. Reviews deadlines for collection action events, initiates collection activities. Resolves and/or escalates collection disputes; makes inquiries, researches, and communicates with internal and external customers. Performs severance activities after approvals; stop service, cancellation & container removal. Maintains records of all delinquent accounts by logging collection notes and dispositioning transactions in various collections systems. Performs write-offs, processes payments and recoveries. Handles telephone inquiries from customers. Prepares Collection Reports for Supervision as requested.

According to JobzMall, the average salary range for a Collections Agent in 2424 E Olympic Blvd, Los Angeles, CA 90021, USA is between $32,000 and $48,000 per year. This salary range is based on the experience and qualifications of the individual.

Waste Management, Inc. is an American waste management, comprehensive waste, and environmental services company in North America.