Account Resolution Specialist

Fully qualified, seasoned customer service agent. Advanced knowledge of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Utilizes an auto-dial or direct dial system to initiate customer contact and determines reason for delinquency. Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment. May Skip-trace to find and collect on delinquent accounts. May work on special projects. May be required to compose written documents. May be responsible for collateral analysis. Refers more complex issues to higher level staff. Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment. Consistently learn and apply operational policies and State & Federal regulations governing collection practices.

According to JobzMall, the average salary range for a Account Resolution Specialist in 11601 N Black Canyon Hwy, Phoenix, AZ 85029, USA is between $27,000 and $50,000 per year. This range is based on the experience and qualifications of the individual.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.