Customer Resolution Representative

At Wells Fargo, we strive to create a customer experience that is second to none. We are seeking a passionate and service-oriented Customer Resolution Representative to join our team. This role will focus on providing a positive customer experience through the resolution of customer inquiries and complaints in an efficient, effective, and friendly manner.We are looking for a candidate with excellent communication skills, a strong customer-focused attitude, and the ability to manage multiple priorities. The ideal candidate should have a minimum of two years of customer service experience, a strong attention to detail, and the ability to remain calm and professional during high-pressure situations.If you are passionate about providing exceptional customer service and have the dedication to make a positive impact on customers’ lives, then we would love to hear from you!

Responsibilities:

1. Respond to customer inquiries and complaints in a professional, friendly, and timely manner.
2. Provide excellent customer service to ensure a positive customer experience.
3. Manage multiple priorities and tasks efficiently.
4. Remain calm and composed in high-pressure situations.
5. Ensure accuracy and attention to detail in customer documentation.
6. Collaborate with other customer service teams to ensure customer needs are met.
7. Utilize available resources to research customer inquiries and resolve customer issues.
8. Maintain customer records and data in a secure and confidential manner.
9. Follow up with customers to ensure satisfactory resolution of their issues.
10. Stay up to date on new products and services to better serve customers.

According to JobzMall, the average salary range for a Customer Resolution Representative in St. Louis, MO, USA is between $31,000 and $47,000 per year. This range may vary depending on experience, skills, certifications, and other factors.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.