Customer Resolution Representative

Are you an experienced customer service professional looking to take your career to the next level? Wells Fargo is looking for a dynamic, customer-oriented individual to join our team as a Customer Resolution Representative. In this role, you will be responsible for providing exceptional customer service while resolving customer inquiries and concerns. We are looking for someone with a strong level of customer service experience and excellent problem-solving skills. To be successful in this role, you must have the ability to remain professional in difficult situations, as well as the ability to build positive relationships with customers. You must also possess excellent communication and organizational skills, as well as a strong sense of empathy for our customers. We are looking for someone who is passionate about customer service and is committed to helping our customers find resolution to their issues. If this sounds like you, we’d love to hear from you!

Responsibilities:

1. Provide exceptional customer service to customers when resolving inquiries and concerns.
2. Remain professional in difficult customer service situations.
3. Build positive relationships with customers.
4. Possess excellent communication and organizational skills.
5. Demonstrate a strong sense of empathy for customers.
6. Be passionate about customer service and committed to helping customers find resolution.

According to JobzMall, the average salary range for a Customer Resolution Representative in Charlotte, NC, USA is between $29,800 and $50,000 per year. The exact salary will vary depending on experience, qualifications, and the employer.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.