Escalations Specialist - Registered

At Wells Fargo, we are looking for an Escalations Specialist - Registered who will be responsible for taking on complex customer concerns and providing exceptional service to ensure resolution of their issues. This is an excellent opportunity for a customer service-oriented individual with an eye for detail and the ability to work in a fast-paced environment. The ideal candidate for this position should have a passion for customer service and the ability to quickly and effectively address customer concerns.We are looking for someone who has a minimum of three years of customer service experience, a Bachelor's degree, and a FINRA Series 7 and 63 license. The successful candidate will have experience with customer complaints and escalations, and be knowledgeable in the banking and financial services industry.We seek someone who is a problem solver, has excellent interpersonal skills, and is able to adapt quickly to changing customer needs. Above all, the Escalations Specialist - Registered should be committed to providing superior customer service and have a natural ability to develop relationships with customers.

Responsibilities:

1. Handle complex customer concerns and provide exceptional service to ensure resolution of their issues.
2. Quickly and effectively resolve customer complaints and escalations.
3. Identify customer needs and provide solutions in a timely manner.
4. Develop relationships with customers by providing superior customer service.
5. Maintain up-to-date knowledge of banking and financial services industry.
6. Utilize problem-solving skills and interpersonal skills to assist customers.
7. Adapt quickly to changing customer needs.
8. Ensure customer satisfaction by promptly responding to inquiries and requests.
9. Provide timely and accurate information to customers.
10. Adhere to all applicable laws and regulations.

According to JobzMall, the average salary range for a Escalations Specialist - Registered in Charlotte, NC, USA is $83,000 - $93,000 per year. This is based on salary data gathered from various sources.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.