Fraud & Claims Operations Representative - Inbound Call Center

Are you a driven and customer-focused individual looking for a challenging and rewarding career? Look no further than Wells Fargo! We are currently seeking a Fraud & Claims Operations Representative to join our Inbound Call Center team. In this role, you will have the opportunity to assist customers with their fraud and claims inquiries, while also ensuring the safety and security of their accounts. As a trusted representative of Wells Fargo, you will have the chance to make a positive impact on our customers' lives while growing your own skills and career. If you have a passion for problem-solving and providing exceptional customer service, we want to hear from you!

1. Handle incoming calls from customers regarding fraud and claims inquiries in a timely and professional manner.
2. Provide accurate and efficient resolution of customer issues and concerns.
3. Demonstrate excellent customer service skills and actively listen to customers' needs and concerns.
4. Follow established procedures and guidelines to ensure the security and safety of customers' accounts.
5. Maintain a strong understanding of Wells Fargo's products and services to effectively assist customers with their inquiries.
6. Keep up-to-date with industry trends and changes in fraud and claims procedures to provide accurate and relevant information to customers.
7. Document all customer interactions and accurately update customer accounts.
8. Collaborate with other team members and departments to effectively resolve complex customer issues.
9. Continuously strive to meet and exceed performance metrics and goals.
10. Participate in ongoing training and development opportunities to enhance skills and knowledge.
11. Adhere to all company policies and procedures to ensure a consistent and positive customer experience.
12. Proactively identify areas for process improvement and provide suggestions for enhancing the customer experience.
13. Serve as a brand ambassador for Wells Fargo, consistently representing the company in a professional and positive manner.
14. Maintain confidentiality and protect sensitive customer information at all times.
15. Perform other related duties as assigned.

According to JobzMall, the average salary range for a Fraud & Claims Operations Representative - Inbound Call Center in Chandler, AZ, USA is $28,000 - $38,000 per year. This may vary depending on the specific company, job responsibilities, and individual qualifications and experience.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.