Merchant Services Customer Journey Transformation Lead
At Wells Fargo, we are looking for a passionate and driven Customer Journey Transformation Lead to join our Merchant Services team. The ideal candidate should have a strong understanding of customer journey transformation, a sharp eye for detail, and a drive to help our customers succeed. If you have a growth-oriented mindset and are willing to take on a leadership role in driving merchant services customer experience transformation, this could be the role for you.Requirements:• 5+ years of experience in customer experience transformation and/or customer/consumer insights• Proven leadership experience in developing and executing customer journey transformation initiatives• Ability to collaborate and communicate effectively with stakeholders across multiple teams• Proficiency in quantitative and qualitative analytics• Ability to effectively manage projects and timelines• Experience using customer journey mapping tools• Bachelor's degree in business, marketing, communications, or a related fieldAt Wells Fargo, you will have the opportunity to use your expertise to drive customer experience transformation and help our merchant services customers succeed. If you're ready to join a team that puts customers first and strives for excellence, we'd love to hear from you.
Knowledge Of Wells Fargo Products And Services
Ability To Work Independently And Collaboratively
Strong Leadership And Communication Skills
Proven Track Record Of Project Management Success
Ability To Understand Complex Business Processes
Knowledge Of Payments Industry
Creative Problem-Solving Skills
Ability To Build Relationships With Internal And External Stakeholders
Banking
Change Management
Project Management
Strategy
Communication
Forecasting
Negotiation
Leadership
Relationship Building
Analytics
Collaboration
Problem-Solving
Technology
Business
Processes
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Organization
self-motivation
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Merchant Services Customer Journey Transformation Lead in San Francisco, CA, USA is $132,000-$159,000. This salary range is based on an analysis of postings for similar positions in the area.
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Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.
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