Merchant Services Head of Relationship Management
Welcome to Wells Fargo, where we strive to help our customers succeed financially. We are currently seeking a dynamic and experienced individual to join our team as the Head of Relationship Management for our Merchant Services division. In this role, you will lead a team of relationship managers to build and maintain strong partnerships with our merchant clients, ensuring their satisfaction and continued business with Wells Fargo. If you have a passion for driving business growth and providing exceptional customer service, along with a deep understanding of the merchant services industry, we encourage you to apply.
- Develop and implement a strategic plan for the Relationship Management team to ensure strong partnerships with merchant clients and drive business growth.
- Oversee and lead a team of relationship managers, providing guidance, support, and mentorship to ensure their success in managing client relationships.
- Monitor and analyze the performance of the Relationship Management team, identifying areas for improvement and implementing necessary changes.
- Collaborate with other departments within Wells Fargo to ensure a seamless and positive experience for merchant clients.
- Maintain a deep understanding of the merchant services industry, staying informed of industry trends and best practices to continuously improve the relationship management process.
- Build and maintain strong relationships with key stakeholders, including merchant clients, internal teams, and external partners.
- Develop and maintain a high level of customer service, ensuring the satisfaction and retention of merchant clients.
- Create and deliver presentations and reports to senior management on the performance of the Relationship Management team and the status of client relationships.
- Develop and implement processes and procedures to streamline and improve the relationship management process.
- Stay up-to-date on all relevant regulations and compliance requirements related to the merchant services industry and ensure the Relationship Management team is in compliance.
- Collaborate with sales and marketing teams to identify and pursue new business opportunities within the existing client base.
- Handle and resolve any escalated issues or concerns from merchant clients, ensuring their satisfaction and continued business with Wells Fargo.
Extensive Experience In Merchant Services: The Ideal Candidate Should Have A Minimum Of 10 Years Of Experience In Merchant Services, With A Strong Understanding Of The Industry And Its Trends. This Experience Should Include Managing Large Portfolios, Building Relationships With Key Clients, And Developing And Implementing Strategic Plans.
Strong Leadership Skills: As The Head Of Relationship Management, This Individual Will Be Responsible For Leading A Team Of Relationship Managers. Therefore, They Should Possess Excellent Leadership Skills, Including The Ability To Motivate And Coach Team Members, Delegate Tasks, And Make Strategic Decisions.
Proven Track Record Of Success: The Candidate Should Have A Proven Track Record Of Success In Growing Merchant Services Portfolios. This Should Include A History Of Meeting Or Exceeding Sales Goals, Managing Key Client Relationships, And Driving Revenue Growth.
Excellent Communication And Interpersonal Skills: The Ability To Effectively Communicate With Clients, Team Members, And Senior Management Is Crucial For This Role. The Candidate Should Be Able To Build Strong Relationships And Effectively Present Ideas And Proposals To Clients And Internal Stakeholders.
Knowledge Of Payment Processing And Technology: A Deep Understanding Of Payment Processing And Technology Is Essential For This Role. The Candidate Should Be Knowledgeable About Various Payment Methods, Platforms, And Systems, As Well As Emerging Trends And Technologies In The Industry. This Knowledge Will Enable Them To Provide Strategic Guidance And Solutions To Clients And Internal Teams.
Risk Management
Financial Analysis
Negotiation skills
Business Development
Product knowledge
customer service
Relationship Building
Team Leadership
Interpersonal Communication
Sales Strategy
Client Retention
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Merchant Services Head of Relationship Management in Charlotte, NC, USA is between $100,000 and $160,000 per year. This range can vary depending on factors such as experience, industry, and company size.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started