Senior Fraud & Claims Operations Representative

At Wells Fargo, we are looking for an experienced Senior Fraud & Claims Operations Representative to join our team and help us in our fight against fraudulent activity. In this role, you will have the opportunity to work with other fraud operations and claims teams to investigate suspicious activity and assist in the resolution of customer claims.We are looking for a highly motivated and organized individual with excellent communication and analytical skills who thrives on the challenge of solving complex problems. To be successful in this position, you must have a minimum of three years of experience in fraud detection and prevention or customer service in the banking industry, as well as a strong understanding of the financial services industry and federal banking regulations.If this position piques your interest, we would love to hear from you!

Responsibilities:

• Investigate suspicious activity and customer claims to detect and prevent fraud.
• Analyze data and identify patterns to determine potential fraudulent activities.
• Collaborate with other fraud operations and claims teams to develop and implement strategies for preventing and resolving fraudulent activities.
• Stay up-to-date with the latest federal banking regulations and best practices in fraud detection and prevention.
• Educate customers on security measures related to fraud and claims.
• Provide customer service and support for fraud claims resolution.
• Prepare comprehensive reports to document fraud activity and claims resolutions.
• Maintain customer records and confidential information.
• Monitor and analyze fraud trends.

According to JobzMall, the average salary range for a Senior Fraud & Claims Operations Representative in Lancaster, PA, USA is $40,000-$60,000. This salary range may vary depending on a variety of factors such as the employer, the individual's experience, and the local job market.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.