Senior Fraud & Claims Operations Representative

Wells Fargo is looking for a highly motivated Senior Fraud & Claims Operations Representative to join our team. Our ideal candidate has a strong background in fraud and claims operations, excellent problem-solving and communication skills, and a passion for delivering an exceptional customer experience. In this role, you will be responsible for researching and resolving complex claims and investigating and preventing fraud in a fast-paced environment. If you are looking to join a team of professionals who are passionate about making a difference in the banking industry, this is the job for you!To be successful in this role, you must have a minimum of 3 years of experience in fraud and claims operations, a Bachelor’s degree in Business, Finance or related field, and strong knowledge of banking procedures, policies, and regulations. You must also have advanced analytical and problem-solving skills and be comfortable working in a matrixed environment. The ability to communicate complex ideas in a clear and concise manner is a must. A proven track record of developing and maintaining strong customer relationships is a plus.

Responsibilities:

1. Research and resolve complex claims and investigate and prevent fraud in a fast-paced environment.
2. Utilize advanced analytical and problem-solving skills to develop solutions.
3. Develop and maintain strong customer relationships.
4. Monitor banking procedures, policies, and regulations to ensure compliance.
5. Communicate complex ideas in a clear and concise manner.
6. Collaborate with other departments in a matrixed environment.
7. Identify and report any suspicious activity.
8. Provide an exceptional customer experience.
9. Monitor and review fraud and claims reports.
10. Maintain up-to-date knowledge of banking regulations and fraud prevention measures.

According to JobzMall, the average salary range for a Senior Fraud & Claims Operations Representative in Chandler, AZ, USA is between $45,000 and $55,000. The exact salary will depend on the individual's experience and qualifications.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.