Service Desk Associate Manager

Oversee the Service Desk staff and ensure that ensure users are receiving the appropriate support. Manage the processing of incoming tickets in a timely fashion and ensure effective resolution of end users issues. Enforce tickets handling and escalation policies and procedures. Track and analyze trends in Service Desk tickets and generate reports. Identify, recommend, develop, and implement Service Desk agents training materials to improve and speed the resolution of tickets. Contribute to IT process improvements initiatives. Ensure SLA guidelines are met by monitoring contacts in the queue and by making sure that all tickets are completed in a timely fashion. Support Service Desk manager to ensure stable and consistent support service delivery. Provide leadership and support of direct reports. Collaborate with and consult with peers, colleagues and managers.

According to JobzMall, the average salary range for a Service Desk Associate Manager in 40 NE Interstate 410 Loop, San Antonio, TX 78216, USA is approximately $46,000 - $64,000 per year. This range may vary depending on the company, industry, and experience level of the Service Desk Associate Manager.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.