Service Desk Tier 1 Leader

Wells Fargo is searching for a passionate and driven Service Desk Tier 1 Leader to join our team. In this role, you will be responsible for providing the highest level of customer service and support to our clients. As a Service Desk Tier 1 Leader, you will be responsible for leading a team of service desk technicians to provide technical support to clients in a fast-paced and dynamic environment. The ideal candidate will have a strong customer service background, excellent problem-solving skills, and a commitment to the highest level of customer satisfaction. If you have the drive to succeed and are looking for a challenging and rewarding opportunity, then this is the role for you!Qualifications:• Bachelor's degree in a related field and/or at least 3 years of customer service experience.• Previous experience leading and managing a team of service desk technicians.• Extensive knowledge of customer service best practices and processes.• Exceptional communication and interpersonal skills.• Strong organizational and problem-solving skills.• Ability to multi-task and remain calm under pressure.• Proficiency with Microsoft Office Suite.

Responsibilities: • Lead and manage a team of service desk technicians to provide technical support to clients. • Ensure that customer service is provided to clients in a timely and satisfactory manner. • Monitor the team’s performance and provide feedback and guidance to ensure the highest level of customer satisfaction. • Oversee and resolve customer service issues in a timely and professional manner. • Monitor customer service metrics and ensure that all team members are meeting performance goals. • Develop and implement customer service processes and best practices. • Train and mentor service desk technicians on customer service best practices. • Analyze customer service data and identify areas for improvement. • Maintain a positive and professional working environment.

According to JobzMall, the average salary range for a Service Desk Tier 1 Leader in Irving, TX, USA is between $46,920 and $71,716 per year. This salary range can vary depending on the individual's experience, qualifications, and other factors.

Wells Fargo & Co. is a bank holding company that engages in the provision of banking, insurance, investments, mortgage, and consumer and commercial finance. It operates through the following segments: Community Banking, Wholesale Banking, and Wealth and Investment Management. The Community Banking segment offers investment management and other services to retail customers and securities brokerage and provides financial products and services to consumers and small businesses.