Experienced Ed Studies Helpdesk

Welcome to Westat, a leading research firm dedicated to improving lives through data-driven insights. We are currently seeking an experienced and passionate individual to join our team as an Ed Studies Helpdesk Specialist. In this role, you will have the opportunity to support our education research projects by providing technical assistance and troubleshooting for our clients. We are looking for someone with a strong background in education studies and a knack for problem-solving. If you are a self-motivated team player with excellent communication skills and a desire to make a difference in the field of education, we encourage you to apply.

1. Provide technical assistance and support to clients participating in education research projects.
2. Troubleshoot technical issues and provide timely and effective solutions.
3. Utilize knowledge and understanding of education studies to assist clients with their research objectives.
4. Communicate effectively with clients and colleagues to ensure smooth project operations.
5. Collaborate with team members to identify and implement best practices for technical support.
6. Stay up-to-date with current trends and developments in education research to provide informed support to clients.
7. Maintain accurate records of client interactions and technical issues for reporting and analysis purposes.
8. Actively participate in team meetings and provide valuable insights and suggestions for improvement.
9. Assist with training and onboarding new team members on technical support procedures and protocols.
10. Demonstrate a customer-centric attitude and provide exceptional service to clients.
11. Prioritize and manage multiple tasks and projects in a fast-paced environment.
12. Adhere to company policies and procedures to ensure compliance and data security.
13. Continuously seek opportunities to improve processes and enhance the client experience.
14. Represent Westat in a professional and positive manner at all times.
15. Contribute to a positive and collaborative work culture within the team and across departments.

According to JobzMall, the average salary range for a Experienced Ed Studies Helpdesk in Rockville, MD, USA is $38,000-$60,000 per year. This range may vary depending on factors such as the specific job duties, level of experience, and the company or organization the individual is working for. Additionally, location, education level, and additional skills and certifications may also impact salary ranges for this position.

Westat is an employee-owned professional services corporation located in Rockville, Maryland, USA. Westat provides research services to agencies of the U.S. Government, as well as businesses, foundations, and state and local governments.