Customer Service Manager

Welcome to WestRock! We are seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. In this role, you will serve as the main point of contact for our valued customers, ensuring their satisfaction and building strong relationships. As a key member of our organization, you will have the opportunity to lead a team of dedicated customer service representatives and drive the success of our customer service department. We are looking for a candidate who is passionate about delivering exceptional customer service, has strong leadership skills, and a proven track record in managing customer relationships. If you are a self-starter with a customer-centric mindset, we would love to hear from you.

1. Serve as the main point of contact for all customer inquiries and concerns, providing timely and effective responses to ensure customer satisfaction.
2. Build and maintain strong relationships with customers, acting as a representative of the company and promoting a positive image.
3. Lead a team of customer service representatives, setting clear goals and expectations and providing guidance and support to maximize their performance.
4. Develop and implement customer service policies and procedures to ensure consistency and efficiency in handling customer interactions.
5. Monitor and analyze customer service data, identifying areas for improvement and implementing strategies to enhance the overall customer experience.
6. Collaborate with other departments, such as sales and operations, to address customer needs and resolve any issues that may arise.
7. Stay up-to-date with industry trends and customer preferences to continuously improve the quality of service provided.
8. Train and onboard new customer service team members, ensuring they are equipped with the necessary knowledge and tools to provide exceptional service.
9. Handle escalated customer inquiries and complaints, finding effective solutions to resolve issues and retain customer satisfaction.
10. Act as a role model for the customer service team, promoting a positive and customer-centric culture within the department and the company.

According to JobzMall, the average salary range for a Customer Service Manager in Woodridge, IL, USA is between $49,000 and $85,000. This range can vary based on factors such as years of experience, education level, and the size and industry of the company. Some companies may offer additional bonuses or benefits which could also impact the overall salary range.

WestRock Co. engages in the provision of paper and packaging solutions in the filed of corrugated markets. It operates through the following segments: Corrugated Packaging, and Consumer Packaging.