Customer Service Manager - Health, Beauty, Home
Welcome to WestRock, where we are committed to providing exceptional customer service in the health, beauty, and home industries. We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. As the Customer Service Manager, you will play a crucial role in ensuring our customers receive the best experience possible. We are looking for someone who is passionate about customer satisfaction, has excellent communication skills, and is able to lead a team to success. If you have a strong background in customer service and a desire to make a positive impact in the health, beauty, and home industries, we want to hear from you.
- Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction.
- Train and mentor customer service representatives to provide excellent service to our customers.
- Monitor and evaluate customer service metrics and implement improvements to ensure customer needs are met.
- Handle escalated customer complaints and ensure timely resolution.
- Collaborate with cross-functional teams to improve overall customer experience.
- Stay up-to-date with industry trends and best practices to continuously improve our customer service processes.
- Develop and maintain strong relationships with key customers to understand their needs and preferences.
- Conduct regular performance evaluations and provide feedback to team members to foster growth and development.
- Create and maintain customer service reports to track performance and identify areas for improvement.
- Work closely with sales and marketing teams to understand customer needs and provide relevant solutions.
- Oversee the handling of customer inquiries, orders, and returns in a timely and professional manner.
- Foster a positive and collaborative work environment within the customer service team.
- Manage customer service budget and resources effectively to meet business objectives.
- Stay informed about company products and services to effectively address customer inquiries and concerns.
- Continuously strive to improve the customer service experience and exceed customer expectations.
Extensive Knowledge Of Health, Beauty, And Home Products: A Customer Service Manager In This Position Should Have A Deep Understanding Of The Industry And The Various Products Offered By Westrock. This Includes Knowledge Of Product Features, Benefits, And Usage To Effectively Assist Customers.
Strong Communication And Interpersonal Skills: As A Manager, Strong Communication Skills Are Essential For Effectively Leading And Training A Team Of Customer Service Representatives. The Ability To Communicate Clearly And Empathetically With Customers Is Also Important For Resolving Any Issues Or Complaints.
Experience In Customer Service Management: Prior Experience In Managing A Team Of Customer Service Representatives Is Important For This Role. This Includes Skills In Team Building, Performance Management, And Conflict Resolution.
Proficiency In Customer Service Software And Technology: In Today's Digital Age, A Customer Service Manager Should Be Comfortable Using Various Software And Technology Tools To Effectively Manage Customer Inquiries And Complaints. This May Include Crm Systems, Online Chat Platforms, And Social Media Monitoring Tools.
Strong Leadership And Problem-Solving Abilities: As A Manager, Strong Leadership Skills Are Essential For Guiding And Motivating A Team To Provide Exceptional Customer Service. Additionally, The Ability To Think Critically And Creatively To Solve Customer Issues Is Important For Maintaining Customer Satisfaction.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Leadership
Conflict Resolution
Team Building
customer satisfaction
Problem-Solving
Adaptability
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Manager - Health, Beauty, Home in Atlanta, GA, USA is $55,000 to $85,000 per year. However, this may vary depending on the specific company, industry, and level of experience of the individual. It is always best to research the specific company and job position for a more accurate salary range.
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WestRock Co. engages in the provision of paper and packaging solutions in the filed of corrugated markets. It operates through the following segments: Corrugated Packaging, and Consumer Packaging.
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