Customer Service & E-Commerce Supervisor

Are you passionate about customer service and e-commerce? Do you thrive in a fast-paced, dynamic environment? Whole Foods Market is seeking a Customer Service & E-Commerce Supervisor to join our team. In this role, you will be responsible for overseeing our online ordering and customer service operations, ensuring exceptional service to our valued customers. If you have a proven track record of leadership, strong communication skills, and a deep understanding of e-commerce platforms, we want to hear from you! Join us in our mission to provide high-quality, natural and organic products to our community.

1. Oversee and manage the online ordering and customer service operations for Whole Foods Market.
2. Ensure exceptional service is provided to all customers, both online and in-person.
3. Lead and supervise a team of customer service representatives, setting clear expectations and providing guidance and support.
4. Develop and implement strategies to improve customer satisfaction and retention.
5. Monitor and analyze customer feedback and data to identify areas for improvement and implement solutions.
6. Collaborate with other departments, such as marketing and IT, to ensure seamless integration of e-commerce platforms and systems.
7. Train and onboard new employees on customer service and e-commerce processes and procedures.
8. Communicate with customers via phone, email, and chat to address any questions or concerns.
9. Stay updated on industry trends and best practices in e-commerce and customer service.
10. Maintain a positive and professional work environment for the team, promoting teamwork and collaboration.
11. Handle escalated customer service issues and resolve them in a timely and satisfactory manner.
12. Ensure compliance with company policies and procedures, as well as relevant regulations and laws.
13. Provide regular reports and updates to higher management on customer service and e-commerce performance.
14. Continuously seek ways to improve and streamline processes to increase efficiency and customer satisfaction.
15. Uphold the company's values and mission of providing high-quality, natural and organic products to the community.

According to JobzMall, the average salary range for a Customer Service & E-Commerce Supervisor in Chicago, IL, USA is between $44,000 and $65,000 per year. This can vary depending on factors such as the specific industry, company size, and years of experience. Additionally, bonuses and benefits may also impact the overall salary range.

Whole Foods Market Inc. is an American multinational supermarket chain headquartered in Austin, Texas, which exclusively sells products free from hydrogenated fats and artificial colors, flavors, and preservatives.