Customer Success Manager

The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in Windstream. The role proactively engages customers to provide product and feature updates, helps customers increase usage of product features, facilitates product training, and identifies opportunities to deepen and expand customer relationships based on real-time insights into customer needs. Build a deep understanding of customer needs and challenges and how Windstream's products can add value to the customer. Nurture and support customers through regular proactive engagement. Conduct regular customer check-ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction. Provide product training to customer users and address issues that limit the number of users while monitoring customer satisfaction.

According to JobzMall, the average salary range for a Customer Success Manager in Atlanta, GA, USA is $69,000 to $102,000 per year. Salaries may vary depending on experience and other factors.

Windstream Holdings, Inc., also doing business as Windstream Communications or Windstream, is a provider of voice and data network communications, and managed services, to businesses in the United States.