Call Routing Analyst

Provide primary business support for the IVR as well as other self-service channels. This includes the entire enhancement cycle including but not limited to requirement gathering, design, UAT testing, deployment, reporting and customer inquiries/investigations. Manage and administer outbound customer contact campaigns. Ensure campaigns meet regulatory requirements and that campaigns are effectively implemented. Provide call disposition reporting as required to the campaign requestors. On-Call pager support to guarantee 24x7 stability of the contact center routing environment. Provide call routing and technology support before, during and after escalated events through the use of timely upfront messaging and working with Communications team during escalated operations.

According to JobzMall, the average salary range for a Call Routing Analyst in Centre Pointe Dr, Roseville, MN 55113, USA is between $55,000 and $87,000. The exact salary for a Call Routing Analyst in this area will depend on their experience, skills, and the type of company they work for.

Xcel Energy, Inc. operates as a holding company, which engages in the generation, purchase, transmission, distribution and sale of electricity and natural gas business through its subsidiaries. It operates through the following segments: Regulated Electric Utility, and Regulated Natural Gas Utility.