Language Services Assistant

We are seeking a highly motivated and organized individual to join our team as a Language Services Assistant at Yale New Haven Health System. As a Language Services Assistant, you will play a crucial role in providing quality language services to our diverse patient population. The ideal candidate will possess exceptional communication skills, cultural sensitivity, and the ability to work in a fast-paced environment. If you are passionate about promoting language access and providing support to those in need, we encourage you to apply for this exciting opportunity.

1. Provide high-quality language services: The primary responsibility of the Language Services Assistant is to provide accurate and timely language services to patients and their families who have limited English proficiency or are non-English speakers.
2. Assist with interpretation: The Language Services Assistant will assist with interpreting between healthcare providers and patients, ensuring effective communication and understanding of medical information.
3. Coordinate language services: This role involves coordinating and scheduling interpretation services for patients, including in-person, telephone, and video interpretation.
4. Maintain patient confidentiality: The Language Services Assistant must adhere to strict confidentiality policies and maintain the privacy of patients' personal and medical information.
5. Communicate effectively: The ideal candidate must possess excellent communication skills to effectively communicate with patients, healthcare providers, and other team members.
6. Demonstrate cultural sensitivity: As a Language Services Assistant, it is essential to be culturally sensitive and understanding of different backgrounds and cultures to provide effective language services.
7. Maintain accurate records: The Language Services Assistant will be responsible for maintaining accurate records of interpretation services provided, including the date, time, and type of interpretation.
8. Collaborate with team members: This role requires collaborating with other team members, including interpreters, healthcare providers, and administrative staff, to ensure smooth and efficient delivery of language services.
9. Stay updated on language services: The Language Services Assistant should stay updated on language access laws, policies, and regulations to ensure compliance and provide the best possible services to patients.
10. Support department initiatives: The Language Services Assistant may be required to assist with various department initiatives, such as developing educational materials or conducting training sessions for healthcare providers on working with interpreters.
11. Work in a fast-paced environment: This job involves working in a fast-paced healthcare environment, requiring the ability to multitask, prioritize, and meet tight deadlines.
12. Display professionalism: The Language Services Assistant must maintain a high level of professionalism and represent the department and organization positively at all times.

According to JobzMall, the average salary range for a Language Services Assistant in New Haven, CT, USA is $39,000 - $60,000 per year. However, salaries may vary depending on the employer, specific duties, and experience level.

YNHH is the 1,541-bed teaching hospital for Yale School of Medicine. Connecticut’s leading healthcare system, consisting of Bridgeport, Greenwich, Lawrence + Memorial, Yale New Haven and Westerly hospitals, and Northeast Medical Group, a physician foundation of primary care and medical specialists.