Associate Technical Account Manager

New York, NY, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a driven and solution-oriented individual with a passion for technology and customer service? Are you looking to take your career to the next level in a dynamic and fast-paced environment? Yardi is seeking an ambitious and organized Associate Technical Account Manager to join our team and support our clients in maximizing their use of our cutting-edge software solutions. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, we encourage you to apply for this exciting opportunity and become a vital member of our team.

Serve as the primary point of contact for clients, providing timely and effective technical support and troubleshooting assistance.
Develop and maintain strong relationships with clients, understanding their needs and goals to ensure their success with our software solutions.
Conduct regular check-ins and follow-up meetings with clients to assess satisfaction, address any issues, and identify opportunities for improvement.
Collaborate with cross-functional teams to ensure timely resolution of client issues and to implement enhancements and updates to our software.
Provide training and guidance to clients on the features and functionality of our software, ensuring they are utilizing it to its full potential.
Utilize technical expertise to troubleshoot complex issues and provide innovative solutions to meet client needs.
Coordinate and manage software implementations and upgrades for clients, ensuring a smooth and efficient process.
Stay up-to-date with industry trends and advancements in technology to continually improve upon our software solutions and services.
Act as a liaison between clients and internal teams, effectively communicating client needs and feedback to inform product development and enhancements.
Continuously strive to improve customer satisfaction and retention by addressing client concerns and proactively seeking opportunities to add value to their experience.

Where is this job?

This job is located at New York, NY, USA

Job Qualifications

Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 2 Years Of Experience In Technical Support Or Account Management In The Software Industry.
Strong Understanding Of Property Management Software And Industry Best Practices.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate Technical Concepts To Non-Technical Clients.
Proven Ability To Troubleshoot And Resolve Technical Issues In A Timely Manner, While Maintaining A High Level Of Customer Satisfaction.

Required Skills

Project Management
Training
Troubleshooting
Communication
Time Management
Attention to detail
customer service
Teamwork
Problem-Solving
Software Implementation
Client Relationship
Technical Knowledge

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Associate Technical Account Manager in New York, NY, USA is $81,000 - $120,000 per year. However, this can vary depending on factors such as the company, industry, level of experience, and location.

Additional Information

Yardi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 16th, 2024

Apply BeforeMay 22nd, 2025

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