Associate Technical Account Manager

Are you a driven and customer-oriented professional with a passion for technology and problem-solving? Yardi is seeking an Associate Technical Account Manager to join our dynamic team and contribute to the success of our clients. In this role, you will have the opportunity to utilize your technical expertise, communication skills, and project management abilities to support and maintain our clients' software solutions. If you are a self-starter with strong analytical skills and a desire to work in a collaborative and fast-paced environment, we want to hear from you!

1. Provide technical support and guidance to clients using Yardi software solutions.
2. Collaborate with clients to understand their needs and effectively troubleshoot and resolve technical issues.
3. Communicate with clients in a professional and timely manner, keeping them updated on the status of their requests.
4. Serve as the main point of contact for assigned clients and establish and maintain strong working relationships.
5. Utilize project management skills to effectively prioritize and manage multiple tasks and client requests.
6. Proactively identify and address potential technical issues and make recommendations for improvements.
7. Continuously expand and maintain knowledge of Yardi software and industry trends to provide the best solutions for clients.
8. Assist in the implementation and onboarding of new clients, providing training and support as needed.
9. Collaborate with cross-functional teams to ensure client needs are being met and issues are resolved in a timely manner.
10. Stay organized and maintain accurate documentation of client interactions and technical solutions.
11. Participate in team meetings and contribute ideas and suggestions for improving client satisfaction and product offerings.
12. Adhere to company policies and procedures, including security protocols and customer service standards.
13. Continuously strive to meet and exceed performance metrics and goals set by management.
14. Maintain a positive and professional attitude while representing the company and building strong client relationships.
15. Keep up-to-date on industry advancements and proactively share knowledge with team members.

According to JobzMall, the average salary range for a Associate Technical Account Manager in Austin, TX, USA is $65,000 - $85,000 per year. However, this range can vary depending on factors such as experience, education, and specific job responsibilities. Additionally, bonuses and benefits may also affect the overall salary for this position. It is recommended to research specific companies and job listings in the Austin area for a more accurate salary range.

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