Social & Community Manager
In this role, you’ll join a team of Social & Community Managers, each specialized by a YouTube product area. You’ll drive external communications and operational processes for your product area across all of our team's online Social & Community platforms. Manage external communications for your product areas across online social and community platforms. Help maintain a detailed content calendar and test new strategies to increase communication and engagement metrics. Help grow YouTube Contributors to scale peer-to-peer education. Host external presentations, participate in virtual meet-ups, and program events, and facilitate trusted testers opportunities. Support training and quality programs for @TeamYouTube’s social operations to ensure high quality and accuracy of responses for your product areas. Oversee daily forum management for your product areas on the YouTube Product Forum and any third-party platforms (reddit, etc.). Escalate product issues and respond to highly upvoted threads.
2 years of experience working in social media, community management, and/or customer service.
Experience managing day-to-day social presence of an influencer account or a major consumer brand
Ability to analyze data, identify trends, and present key findings, with experience applying learnings to future programs.
Writing Skills
Conflict resolution skills
Social media engagement skills
Escalation handling and management
Effective Time Management
Data Analysis and Presentation
Verbal communication
Driven and self-motivated
written communication
Adaptability
Problem Solving Skills
Detail oriented and highly organized
mulit-tasking
According to JobzMall, the average salary range for a Social & Community Manager in 75 9th Ave, New York, NY 10011, USA is between $42,000 and $53,000.
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YouTube is an American video-sharing website headquartered in San Bruno, California. Three former PayPal employees—Chad Hurley, Steve Chen, and Jawed Karim—created the service in February 2005. Google bought the site in November 2006 for US$1.65 billion; YouTube now operates as one of Google's subsidiaries.
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