You will become an expert in navigating the TriNet Zenefits platform and help our broker partners do the same! You will continuously improve and update our internal knowledge base to ensure internal teams have the most up to date product information. You will proactively transform broker problem-solving into actionable product improvement opportunities. Also, assist our brokers from answering detailed questions about their TriNet Zenefits account, advocating on their behalf to continuously improve our product and their experience with TriNet Zenefits. Respond to broker level inquiries/requests. Support custom plans (non-stock plans). Set-up custom contribution schemes. Address any issues related to the Ben-Admin/Ben-Connect platform which span across multiple TriNet Zenefits products, utilizing internal resources as needed. Support any remaining product manual processes related to the system.
3+ years of client-facing or customer service focused work experience
Knowledgeable about health insurance and want to combine this experience with your passion for technology.
Proactive in identifying new opportunities, solving problems, synthesizing information quickly and prioritizing efforts to increase efficiency
Reporting skills
Record Keeping Skills
Great time management
Customer-service orientation
Product manual processes
Driven and self-motivated
Organizational skills
Adaptability
Problem Solving Skills
Attention to detail and accuracy
Multi tasker
Communication & Listenings Skills
According to JobzMall, the average salary range for a Customer Care Specialist, Benefits is $35,000 to $45,000 per year. This range can vary depending on the experience and qualifications of the individual, the company, and the location.
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Zenefits was founded with a belief that work is worth celebrating. In this new world of work, we take great pride in creating a modern People Platform that empowers employees.
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