Zoro

Customer Service Associate

Zoro
Janesville, WI, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Our Customer Service Associates thrive in an open, sharing environment. Uses the SAP system to provide information on pricing, availability and alternate product selection Resolves customer problems promptly and accurately to drive customer loyalty. Efficiently records and processes orders, faxes, pending returns, returns, debits, credits, inquiries and feedback. Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule. Takes personal ownership for meeting established individual and team metrics. Consistently executes on all requirements

Where is this job?
This job is located at Janesville, WI, USA
Job Qualifications

  • Bachelor’s Degree strongly preferred

  • Demonstrates competence in the application and use of computer and communications technology

  • Bi-Lingual skills preferred

Required Skills

  • Time Management

  • Customer Service skills

  • Record keeping

Soft Skills

  • Adaptable

  • Communication

  • Multitasking

  • Team player

  • Detail Oriented

Compensation

According to JobzMall, the average salary range for a Customer Service Associate in Janesville, WI, USA is $25,000 to $30,000 per year. This range may vary depending on experience, level of education, company size, and other factors.

Additional Information
Zoro is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 4th, 2020
Apply BeforeMay 22nd, 2025
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About Zoro

As an e-Commerce, digital-first business, we’ve developed Zoro.com into a destination for searching, ordering, and shipping supplies and tools quickly and seamlessly. Today, we offer millions of unique products for every job—and we’re adding more all the time.

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