Virtual Retention Specialist

In Account Management, our pursuit to make things right is the driving force behind our customer loyalty. We are the customer’s champion - the architect who builds a bridge between what the customer wants, and the value we have to offer through an array of ADT products, led by a mission to protect lives, hopes, dreams, and futures. A day in the life of a Retention Agent looks like this:

• Answering incoming calls about our products and services with existing customers
• Retaining ADT customers by problem solving, deescalating customer issues and resolving account issues.
• Reviewing all contacts for accuracy while enhancing the department’s ability to maximize profitability and resolution.
• The ability to work independently to find the best solution.

According to JobzMall, the average salary range for a Virtual Retention Specialist in 10550 Deerwood Park Blvd, Jacksonville, FL 32256, USA is between $44,000 and $72,000 per year. This range may vary depending on experience and qualifications.

ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States.