What kind of customer service skills are required to work for Alaska Travel Adventures?
1. Excellent communication skills: The ability to communicate effectively with customers, co-workers, and team members is essential. 2. Patience: Customers may be frustrated, confused, or just have a lot of questions. It's important to be patient and listen to what they have to say. 3. Problem-solving skills: The ability to think on your feet and come up with solutions to customer issues is a must. 4. Empathy: Employees should be able to empathize with customers and put themselves in their shoes. 5. Knowledge of the travel industry: Employees should have a good understanding of the travel industry, including popular destinations, best times to travel, and more. 6. Knowledge of Alaska: Having a good understanding of Alaska’s geography, culture, and attractions is important for helping customers plan their trips. 7. Organizational skills: Employees should be able to organize customer data, plan trips, and manage reservations. 8. Multitasking: Employees should be able to juggle multiple tasks and stay organized while doing so.
Other Questions about Alaska Travel Adventures
- What kind of career development opportunities are available when working for Alaska Travel Adventures?
Alaska Travel Adventures offers a variety of career development opportunities for employees. These include on-the-job training, career advancement courses, mentorship programs, and more. Additionally, employees have access to resources and guidance to help them better understand the industry, build skills, and pursue their career goals.
- What kind of team dynamics are present when working for Alaska Travel Adventures?
Team dynamics at Alaska Travel Adventures depend on the size and composition of the team, but generally involve a focus on collaboration, communication, and respect. Team members should strive to listen to each other, be open to different perspectives, and trust each other to make decisions and take initiative. It is important that everyone be aware of the team’s goals and objectives and work together to achieve them. Additionally, team members should feel comfortable speaking up and voicing their opinions and ideas.
- What kind of recognition programs are in place for employees of Alaska Travel Adventures?
Alaska Travel Adventures offers several recognition programs for employees, including an employee of the month award, monthly and annual performance awards, and an employee referral program. The employee of the month award recognizes one employee each month for outstanding performance and contributions to the company. The monthly and annual awards recognize employees for outstanding performance in various departments as well as overall company performance. The employee referral program rewards employees for referring successful applicants to the company.
- How much vacation time is offered to employees of Alaska Travel Adventures?
Alaska Travel Adventures does not have a set vacation policy for employees. Vacation time is negotiated on an individual basis depending on the employee's position and the company's needs.
- Does Alaska Travel Adventures offer any educational assistance for employees?
Yes, Alaska Travel Adventures offers educational assistance for employees, such as tuition reimbursement and online learning opportunities.
- What is Alaska Travel Adventures?
Alaska Travel Adventures is a tour company offering customized trips to Alaska and the Yukon. The company specializes in customized adventure trips, such as hiking, kayaking, and fishing, as well as sightseeing tours and packages. The company also offers services for customizing itineraries to accommodate special interests, such as photography, wildlife viewing, and glacier trekking.