Coordinator - Customer Engagement

Do you have a passion for building relationships with customers and helping them find the perfect wardrobe? At American Eagle Outfitters, we are looking for a Customer Engagement Coordinator who can make a difference in our customers’ lives through fashion.The ideal candidate for this role is an individual with a service-oriented mindset and strong interpersonal skills. They must be able to manage multiple customer-facing activities, coordinate between teams, and ensure customer satisfaction. The successful candidate must have a minimum of 2 years of customer service experience, preferably in a retail environment. They should have a clear understanding of customer engagement best practices and be comfortable working in a fast-paced environment. They should also have excellent communication and problem-solving skills, as well as a strong attention to detail. If you are an enthusiastic individual with a passion for engaging with customers and helping them find the perfect look, we would love to hear from you!

Responsibilities:

1. Build relationships with customers in order to better understand their individual needs and ultimately help them find the perfect wardrobe.
2. Coordinate between teams to ensure customer satisfaction, including responding to customer inquiries and addressing any issues in a timely manner.
3. Manage multiple customer-facing activities and prioritize tasks accordingly.
4. Develop and maintain customer engagement best practices to ensure a positive customer experience.
5. Provide fast and friendly customer service in a retail environment.
6. Utilize excellent communication and problem-solving skills to resolve customer issues.
7. Exercise a strong attention to detail when addressing customer concerns.
8. Stay up to date on current fashion trends.

According to JobzMall, the average salary range for a Coordinator - Customer Engagement in New York, NY, USA is between $50,257 and $76,812 per year. The salary range can vary depending on the size of the company, the industry, and the individual's qualifications and experience.

American Eagle Outfitters, Inc., now known as simply American Eagle, is an American lifestyle clothing and accessories retailer, headquartered in the Southside Works Neighborhood of Pittsburgh, Pennsylvania.