Customer Experience Specialist

Works closely with Sales team leadership to develop a strong fact-based selling relationship with the retailer’s buying and merchandising teams. Evaluates and develops analytical methodologies to track, analyze, and plan retailer opportunities. This individual leverages Point-of-Sale, shipment, and product footage data as well as 3rd party data sources to provide breakthrough insights for the retailer, Sales, and Product Merchant teams under direction of the Commercial Analytics Leader. Track merchandising and promotional efforts to determine if they were efficient and effective, and make recommendations for improvement. Quantify program initiatives and sales trends in order to help develop annual sales plans internally as well as for the retailer. Develops presentation decks that are used by the sales teams to communicate product sales performance during partnership development meetings (PDMs) and retailer headquarters visits.

According to JobzMall, the average salary range for a Customer Experience Specialist in Westlake, OH 44145, USA is $40,000 to $60,000 per year. This range may vary depending on the individual's experience, the specific company, and other factors.

American Greetings Corporation is a privately owned American company and is the world's second largest greeting card producer behind Hallmark Cards. Based in Westlake, Ohio, a suburb of Cleveland, the company sells paper greeting cards, electronic greeting cards, party products, and electronic expressive content.