Customer Experience Specialist

In the role you will respond to customer’s inquiries via phone and email providing an excellent customer experience with every interaction. The position requires excellent written and verbal communication skills with the ability to perform first contact resolution. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Responsible for ensuring that all details from any customer interaction are captured in American Greetings’ database tool. Keeps equipment operational by following established procedures; reporting malfunctions. Assist customers with account maintenance and basic demonstrations of account functionality on mobile and desktop experiences, as well as personalize and order Cardstore.com and JustWink.com cards.

According to JobzMall, the average salary range for a Customer Experience Specialist in Westlake, OH 44145, USA is between $34,000 and $50,000 per year. Salaries typically start from $34,000 and go up to $50,000. The salary range may vary depending on a variety of factors such as company size, location, experience, and qualifications.

American Greetings Corporation is a privately owned American company and is the world's second largest greeting card producer behind Hallmark Cards. Based in Westlake, Ohio, a suburb of Cleveland, the company sells paper greeting cards, electronic greeting cards, party products, and electronic expressive content.