Member Experience & Loyalty Manager

Welcome to Amtrak – where our mission is to provide safe, efficient, and memorable travel experiences to our passengers. We are currently seeking a passionate and results-driven Member Experience & Loyalty Manager to join our team. In this role, you will be responsible for developing and implementing strategies to enhance our member experience and build strong loyalty among our valued customers. If you have a strong background in customer service and are driven to create exceptional experiences for our passengers, we want to hear from you. Join us in our mission to connect people and communities through travel.

1. Develop and implement strategies to improve member experience and promote customer loyalty.
2. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
3. Collaborate with cross-functional teams to ensure consistent and seamless member experience across all touchpoints.
4. Create and manage loyalty programs and initiatives to enhance customer retention and satisfaction.
5. Conduct market research and stay updated on industry trends to inform and improve loyalty strategies.
6. Develop and maintain relationships with key stakeholders, including customers, partners, and vendors.
7. Manage a team of member experience and loyalty specialists to ensure effective execution of strategies.
8. Monitor and track key performance indicators to measure the success of loyalty initiatives.
9. Develop and manage budgets for loyalty programs and initiatives.
10. Stay updated on Amtrak policies, procedures, and services to effectively communicate and educate team members and customers.
11. Identify and recommend new technologies and tools to enhance member experience and loyalty.
12. Serve as a brand ambassador for Amtrak, promoting the company's mission and values.
13. Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
14. Collaborate with marketing and sales teams to align loyalty strategies with overall company goals.
15. Continuously seek opportunities to improve and innovate the member experience and loyalty program.

According to JobzMall, the average salary range for a Member Experience & Loyalty Manager in Washington, DC, USA is $85,000-$120,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer lower or higher salaries within this range. Additionally, factors such as bonuses, benefits, and location can also impact the overall salary for this role. It is best to research specific companies and their salary offerings for this position in Washington, DC for a more accurate understanding.

The National Railroad Passenger Corporation, doing business as Amtrak, is a passenger railroad service that provides medium- and long-distance intercity service in the contiguous United States and to nine Canadian cities.