Retail Customer Service Representative

Welcome to Ashley Furniture Industries, where we strive to deliver the best in home furnishings to our customers. We are currently seeking a passionate and customer-centric individual to join our team as a Retail Customer Service Representative. In this role, you will have the opportunity to interact with our valued customers, providing them with exceptional service and ensuring their complete satisfaction with our products. To excel in this position, we are looking for someone with excellent communication skills, a positive attitude, and a strong attention to detail. If you are a team player who is dedicated to delivering a top-notch customer experience, we would love to hear from you!

1. Greet and welcome customers as they enter the store, creating a positive and inviting atmosphere.
2. Act as a point of contact for customers, providing them with knowledgeable and friendly service throughout their shopping experience.
3. Assist customers in finding and selecting the perfect home furnishings to meet their needs and preferences.
4. Respond to customer inquiries and concerns in a timely and professional manner, striving to resolve any issues to the customer's satisfaction.
5. Maintain a high level of product knowledge and stay up-to-date on current sales and promotions to effectively assist customers.
6. Process sales transactions accurately and efficiently, ensuring that all customer information is collected and recorded correctly.
7. Collaborate with sales team and other departments to ensure a seamless and positive customer experience.
8. Proactively follow up with customers to ensure their satisfaction with their purchases and address any additional needs or concerns.
9. Keep the store clean and organized, including restocking products and maintaining visual displays.
10. Continuously strive to improve customer service processes and procedures to enhance the overall customer experience.
11. Adhere to all company policies and procedures, including safety and security protocols.
12. Attend training sessions and workshops to enhance customer service skills and product knowledge.
13. Work collaboratively with team members to achieve sales goals and provide excellent customer service.
14. Maintain a positive attitude and promote a team-oriented work environment.
15. Uphold company values and represent the brand with professionalism and integrity at all times.

According to JobzMall, the average salary range for a Retail Customer Service Representative in San Marcos, CA, USA is between $27,000 and $36,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and industry.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.