Retail Store Customer Service Supervisor

Welcome to Ashley Furniture Industries! We are currently seeking a passionate and customer-focused individual to join our team as a Retail Store Customer Service Supervisor. As a leader in the home furnishings industry, we are committed to providing exceptional service to our customers and creating a positive shopping experience. In this role, you will have the opportunity to oversee and mentor a team of customer service representatives while ensuring the highest level of satisfaction for our valued customers. We are looking for a dynamic and organized individual with a strong customer service background and proven leadership skills. If you are dedicated to delivering top-notch service and thrive in a fast-paced retail environment, we would love to hear from you!

1. Oversee and manage a team of customer service representatives to ensure they are providing exceptional service to customers.
2. Serve as a mentor and provide guidance and support to team members to help them achieve their goals and improve their performance.
3. Continuously monitor and evaluate team performance to identify areas for improvement and implement necessary training and development programs.
4. Develop and maintain a positive and customer-focused culture within the store.
5. Handle escalated customer complaints and ensure they are resolved in a timely and satisfactory manner.
6. Collaborate with other departments, such as sales and operations, to ensure a seamless customer experience.
7. Maintain a thorough understanding of company products, policies, and procedures to effectively communicate with customers and team members.
8. Monitor and manage inventory levels to ensure availability of products for customers.
9. Create and review reports to track customer service metrics and identify trends and areas for improvement.
10. Conduct regular meetings with team members to communicate expectations and goals and provide updates on company initiatives.
11. Assist in the hiring and onboarding process of new customer service team members.
12. Stay updated on industry trends and customer preferences to make recommendations for improving the customer experience.
13. Follow company policies and procedures and ensure team members are also adhering to them.
14. Lead by example and maintain a positive attitude and professional demeanor at all times.
15. Collaborate with upper management to develop and implement strategies to enhance the overall customer experience.

According to JobzMall, the average salary range for a Retail Store Customer Service Supervisor in Prescott, AZ, USA is between $33,000 and $50,000 per year. However, this can vary based on factors such as the size and type of the retail store, the level of experience and education of the supervisor, and the overall economic conditions in the area. Additionally, some retail stores may offer bonuses or commission opportunities that can increase the overall salary.

Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world.