
Centers Tech Support Manager
Actively participates in the design, development, testing and documentation of the codes and jobs necessary to support management initiatives. Requires an understanding of computer center infrastructure and environments, tools, and processes; may assist management with production including loads, source, job scheduling data sets and scripts. Works on several or all technical phases of operations. Ability to employ production system utilities and produce software in one or more programming languages. Directs compilation of records and reports concerning production, machine malfunctioning and maintenance. Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of assignments. Works with minimum supervision. May advise on organizational, procedural, and work flow plans, methods, and procedures analysis. Analyzes the results of monitoring the operating systems and recommends changes to improve processing and utilization.
3-5 years experience with Call Center agent Onboarding and System Access provisioning
3-5 years experience with Role-Based Access Controls
Ability to work client tickets with little supervision
Record Keeping Skills
Time Management Skills
MyLogins
CinglePoint
MyTickets
Onboarding and System Access Applications
Adaptability
Problem Solving Skills
Detail oriented and highly organized
Accomplished verbal and written communication
mulit-tasking
According to JobzMall, the average salary range for a Centers Tech Support Manager in 712 E Huntland Dr, Austin, TX 78752, USA is $50,000 to $100,000 per year. This salary range is based on the market data collected from job postings, job descriptions, and salary surveys.
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AT&T Inc. is an American multinational conglomerate holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. AT&T Communications, LLC is a subsidiary of AT&T that focuses on wireline, wireless, digital television, satellite television, fixed line telephone, mobile phone, broadband, home security, IPTV, OTT services, network security, and pay television offerings, as well as business applications.

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