AT&T

Centers Tech Support Manager

AT&T

712 E Huntland Dr, Austin, TX 78752, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Actively participates in the design, development, testing and documentation of the codes and jobs necessary to support management initiatives. Requires an understanding of computer center infrastructure and environments, tools, and processes; may assist management with production including loads, source, job scheduling data sets and scripts. Works on several or all technical phases of operations. Ability to employ production system utilities and produce software in one or more programming languages. Directs compilation of records and reports concerning production, machine malfunctioning and maintenance. Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of assignments. Works with minimum supervision. May advise on organizational, procedural, and work flow plans, methods, and procedures analysis. Analyzes the results of monitoring the operating systems and recommends changes to improve processing and utilization.

Where is this job?
This job is located at 712 E Huntland Dr, Austin, TX 78752, USA
Job Qualifications
  • 3-5 years experience with Call Center agent Onboarding and System Access provisioning

  • 3-5 years experience with Role-Based Access Controls

  • Ability to work client tickets with little supervision

Required Skills
  • Record Keeping Skills

  • Time Management Skills

  • MyLogins

  • CinglePoint

  • MyTickets

  • Onboarding and System Access Applications

Soft Skills
  • Adaptability

  • Problem Solving Skills

  • Detail oriented and highly organized

  • Accomplished verbal and written communication

  • mulit-tasking

Compensation

According to JobzMall, the average salary range for a Centers Tech Support Manager in 712 E Huntland Dr, Austin, TX 78752, USA is $50,000 to $100,000 per year. This salary range is based on the market data collected from job postings, job descriptions, and salary surveys.

Additional Information
AT&T is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 18th, 2021
Apply BeforeMay 22nd, 2025
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About AT&T

AT&T Inc. is an American multinational conglomerate holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. AT&T Communications, LLC is a subsidiary of AT&T that focuses on wireline, wireless, digital television, satellite television, fixed line telephone, mobile phone, broadband, home security, IPTV, OTT services, network security, and pay television offerings, as well as business applications.

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