AT&T

Network Support Technician

AT&T
725 W Peachtree St NW, Atlanta, GA 30308, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units. Provide support of mobile and wireless devices to include smartphones, tablets and hotspots. Assist in testing, applying and maintaining server configurations and related security patches. Assist in maintaining and checking the health of systems and backups to include restore testing. Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets. Update tickets following documentation templates and/or guidelines to ensure quality requirements are met. Conduct or provide new equipment deployments and/or requested deployment support. Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.

Where is this job?
This job is located at 725 W Peachtree St NW, Atlanta, GA 30308, USA
Job Qualifications

  • 1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role

  • Experience in a rapid paced, time sensitive, high-quality environment

  • Prior experience of IT support in an Enterprise environment (10,000+ end-users)

  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Required Skills

  • Follow-through skills

  • Documentation skills

  • Great time management

  • Good presentation skills

  • Good technical writing

  • Performing IT hardware repairs

Soft Skills

  • Process Improvement

  • Results Oriented

  • Verbal communication

  • Detail Oriented

  • written communication

  • Problem-solving and resourcefulness

  • Flexibility/Adaptability

Compensation

According to JobzMall, the average salary range for a Network Support Technician in 725 W Peachtree St NW, Atlanta, GA 30308, USA is $44,277 - $78,919 per year.

Additional Information
AT&T is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 20th, 2022
Apply BeforeMay 22nd, 2025
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About AT&T

AT&T Inc. is an American multinational conglomerate holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. AT&T Communications, LLC is a subsidiary of AT&T that focuses on wireline, wireless, digital television, satellite television, fixed line telephone, mobile phone, broadband, home security, IPTV, OTT services, network security, and pay television offerings, as well as business applications.

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