Welcome to Atlassian, where we believe in the power of teamwork and collaboration to drive success. As an Enterprise Loyalty Advocate, you will play a crucial role in developing and maintaining strong relationships with our valued enterprise customers. We are looking for an enthusiastic and people-oriented individual who is passionate about customer satisfaction and loyalty. In this role, you will be responsible for understanding our customers' needs, resolving any issues they may encounter, and ensuring their continued satisfaction with our products and services. Join us in our mission to empower teams and make a difference in the world of enterprise software.
- Develop and maintain strong relationships with enterprise customers.
- Act as the primary point of contact for assigned enterprise accounts.
- Understand the needs and requirements of enterprise customers and provide appropriate solutions.
- Resolve any issues or concerns raised by customers in a timely and efficient manner.
- Proactively address potential issues and communicate any updates or changes to customers.
- Work closely with cross-functional teams to ensure customer needs are met.
- Monitor customer satisfaction and loyalty levels and take necessary actions to improve them.
- Identify upselling and cross-selling opportunities to increase loyalty and revenue.
- Conduct regular check-ins and follow-ups with customers to ensure continued satisfaction.
- Keep accurate records of customer interactions, concerns, and resolutions.
- Stay up-to-date on product and service offerings and be able to effectively communicate them to customers.
- Collaborate with the sales team to identify new opportunities within assigned accounts.
- Provide feedback and insights from customers to inform product and service improvements.
- Represent Atlassian and its values in all customer interactions.
- Contribute to the overall success and growth of Atlassian through exceptional customer service and advocacy.
Strong Understanding Of Enterprise Customer Needs And Challenges: The Enterprise Loyalty Advocate Must Have A Deep Understanding Of The Needs And Challenges Faced By Enterprise Customers In Order To Effectively Advocate For Their Interests Within Atlassian.
Excellent Communication And Relationship-Building Skills: This Role Requires The Ability To Communicate Effectively With Key Stakeholders Both Internally And Externally, As Well As Build And Maintain Relationships With Enterprise Customers.
Experience In Enterprise Sales Or Account Management: Previous Experience In Enterprise Sales Or Account Management Is Essential For This Role, As The Enterprise Loyalty Advocate Will Be Responsible For Managing And Growing Relationships With Key Enterprise Customers.
In-Depth Knowledge Of Atlassian Products And Services: As A Representative Of Atlassian, The Enterprise Loyalty Advocate Must Have A Strong Understanding Of The Company's Products And Services, As Well As The Ability To Articulate Their Value Proposition To Enterprise Customers.
Proven Track Record Of Driving Customer Success And Satisfaction: The Ideal Candidate For This Role Will Have A Track Record Of Successfully Driving Customer Success And Satisfaction, As Well As A Passion For Delivering Exceptional Customer Experiences.
Communication
Time Management
Interpersonal skills
Attention to detail
Organizational Skills
customer service
Relationship Management
Analytical Thinking
Teamwork
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Enterprise Loyalty Advocate in Austin, TX, USA is between $35,000 - $55,000 per year. This can vary depending on factors such as the specific company, level of experience, and additional skills or qualifications.
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Atlassian Corporation Plc is an Australian enterprise software company that develops products for software developers, project managers, and content management.
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