Atlassian

Group Manager, Cloud SMB Support

Atlassian
Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As a Group Manager of Cloud SMB Support at Atlassian, you will be responsible for leading a team of customer support agents and driving customer satisfaction and loyalty. You will be a strategic leader, able to develop and implement plans to support and improve the customer experience.To be successful in this role, you will need to be a strong people manager, able to motivate, mentor and coach your team to provide top-notch customer service. You will also need to be an excellent communicator, able to build relationships with our customers, colleagues and partners.This is an exciting opportunity for a customer service expert who is passionate about driving customer success and ensuring Atlassian customers receive the best possible support experience. If you're a customer-focused leader with the drive to make a real difference, we want to hear from you!

Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Knowledge Of Atlassian Products

  • Ability To Work Independently And In A Team Environment

  • Excellent Communication And Customer Service Skills

  • Strong Problem Solving And Troubleshooting Skills

  • Strong Knowledge Of Cloud-Based Applications And Services

  • Knowledge Of Network And Systems Administration

  • Understanding Of Enterprise Architecture And Cloud Computing

  • Experience In Managing And Mentoring Support Teams

Required Skills

  • Training

  • Networking

  • Support

  • Communication

  • Coaching

  • Management

  • Leadership

  • Cloud

  • Technical

  • Collaboration

  • Organization

  • Analytical

  • Problem-Solving

  • Prioritization

  • Smb

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • flexibility

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Group Manager, Cloud SMB Support is between $78,000 and $128,000 per year. This salary range can vary depending on the experience and qualifications of the individual as well as the size and type of organization.

Additional Information
Atlassian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 16th, 2023
Apply BeforeMay 22nd, 2025
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About Atlassian

Atlassian Corporation Plc is an Australian enterprise software company that develops products for software developers, project managers, and content management.

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