Consumer Outcomes Coordinator

Are you passionate about helping consumers achieve their desired outcomes? Are you a driven and empathetic individual who enjoys building relationships and finding solutions? If so, we have the perfect opportunity for you! Aviva is seeking a Consumer Outcomes Coordinator to join our team and play a vital role in ensuring our customers receive the best possible experience. As a key member of our organization, you will have the opportunity to make a meaningful impact on the lives of our customers. We are looking for someone with excellent communication skills, strong attention to detail, and a desire to continuously improve processes. If this sounds like you, we would love to hear from you!

1. Develop and maintain a deep understanding of Aviva's products and services to effectively assist customers in achieving their desired outcomes.
2. Build and maintain strong relationships with customers through empathetic and solution-focused communication.
3. Collaborate with cross-functional teams, including sales, marketing, and customer service, to ensure a seamless customer experience.
4. Proactively identify and address customer needs and concerns, providing timely and effective solutions.
5. Collect and analyze customer feedback to identify areas for improvement and make recommendations to management.
6. Continuously improve processes and procedures to enhance the overall customer experience.
7. Serve as a point of contact for complex or escalated customer issues and provide timely and satisfactory resolutions.
8. Act as a brand ambassador for Aviva, promoting our values and commitment to customer satisfaction.
9. Maintain accurate and detailed records of customer interactions and outcomes.
10. Keep up-to-date with industry trends and best practices in customer service to provide the highest level of support to customers.

According to JobzMall, the average salary range for a Consumer Outcomes Coordinator in London, UK is between £25,000-£35,000 per year. However, this can vary depending on the specific industry, company, and level of experience. Some companies may offer higher salaries for more experienced and qualified candidates. Additionally, factors such as education level, skills, and location can also impact salary range.

Aviva plc is a British multinational insurance company headquartered in London, United Kingdom. It has about 33 million customers across 16 countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider.