Medical Call Center Rep. Scheduler

Are you looking for a rewarding career in the healthcare industry? Look no further! Baptist Health in Kentucky is seeking a dedicated and compassionate individual to join our team as a Medical Call Center Rep. Scheduler. As a vital member of our organization, you will have the opportunity to make a positive impact on patients' lives by efficiently scheduling appointments and providing exceptional customer service over the phone. We are seeking candidates who possess excellent communication skills, attention to detail, and a strong desire to help others. If you are ready to be a part of a dynamic team and contribute to our mission of providing quality care to our community, apply now!

1. Efficiently schedule appointments for patients, ensuring accuracy and adherence to established protocols.
2. Provide exceptional customer service to patients over the phone, demonstrating empathy and professionalism at all times.
3. Effectively communicate with patients, healthcare providers, and colleagues to ensure smooth and timely scheduling of appointments.
4. Maintain a comprehensive understanding of our healthcare services and offerings in order to accurately answer patient inquiries and provide necessary information.
5. Actively listen to patient concerns and escalate issues to appropriate departments when necessary.
6. Follow established protocols and procedures to ensure compliance with HIPAA regulations and patient privacy.
7. Collaborate with colleagues to ensure efficient and effective scheduling and patient flow.
8. Utilize computer systems and software to accurately schedule and maintain patient records.
9. Maintain a positive and professional demeanor at all times, representing Baptist Health in a positive light.
10. Continuously strive to improve processes and procedures to enhance the patient experience.
11. Attend departmental meetings and trainings as required.
12. Adhere to Baptist Health's mission, vision, and values in all interactions.
13. Take responsibility for personal and professional development, seeking opportunities to enhance knowledge and skills.
14. Demonstrate a strong commitment to providing quality care to patients and the community.
15. Contribute to a positive and collaborative work environment by fostering teamwork and open communication.

According to JobzMall, the average salary range for a Medical Call Center Rep. Scheduler in Corbin, KY 40701, USA is $25,000-$35,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.

There's much more to Baptist Health than our network of hospitals and professionals. It's not just what we are; it's what we're about. From the beginning, our mission has been to provide medical services and enhance the health of the people and communities we serve. Our vision is to be the healthcare leader . And everyday, in everything we do, we live out our Christ-centered mission to others and work to achieve our vision, guided by these values: integrity, excellence, stewardship, collaboration and respect.As a not-for-profit health care provider, we've made a commitment to the communities we serve to provide care and services that go far beyond what is expected of a hospital, including charity care, education, community involvement and partnerships and a wide variety of special programs and services.It's healthcare on a deeply personal level, where medical technology, facilities and knowledge.