Medical Call Center Rep. Scheduler

At Baptist Health, we are dedicated to providing exceptional healthcare services to our community. We are currently seeking a highly motivated and compassionate individual to join our team as a Medical Call Center Rep. Scheduler. In this role, you will play a vital role in assisting patients with scheduling appointments, answering inquiries, and providing excellent customer service. If you have a passion for helping others and possess the necessary qualifications, we would love to hear from you. Join us in making a difference in the lives of our patients and be a part of our Baptist Health family.

1. Schedule appointments for patients in a timely and efficient manner.
2. Answer phone calls and respond to inquiries from patients regarding appointments and services.
3. Provide excellent customer service to patients, ensuring their needs are met and concerns are addressed.
4. Assist patients in navigating the healthcare system and provide necessary information.
5. Maintain patient confidentiality and adhere to all HIPAA regulations.
6. Utilize electronic medical records to accurately schedule and update patient appointments.
7. Collaborate with other departments and healthcare providers to ensure smooth communication and coordination of appointments.
8. Maintain a positive and professional demeanor when interacting with patients, colleagues, and other healthcare professionals.
9. Continuously strive to improve processes and procedures to enhance the patient experience.
10. Attend training sessions and stay updated on changes and advancements in the healthcare industry.
11. Maintain a thorough understanding of Baptist Health's services and offerings to effectively assist patients.
12. Adhere to company policies and procedures and maintain compliance with all regulatory standards.
13. Prioritize and manage a high volume of incoming calls and appointments.
14. Act as a liaison between patients and healthcare providers, effectively communicating any necessary information.
15. Collaborate with team members to ensure smooth daily operations of the call center.

According to JobzMall, the average salary range for a Medical Call Center Rep. Scheduler in Lexington, KY, USA is between $30,000 and $45,000 per year. However, this can vary depending on factors such as experience, location, and specific job duties. It is important to research the specific company and position to get a more accurate salary estimate.

There's much more to Baptist Health than our network of hospitals and professionals. It's not just what we are; it's what we're about. From the beginning, our mission has been to provide medical services and enhance the health of the people and communities we serve. Our vision is to be the healthcare leader . And everyday, in everything we do, we live out our Christ-centered mission to others and work to achieve our vision, guided by these values: integrity, excellence, stewardship, collaboration and respect.As a not-for-profit health care provider, we've made a commitment to the communities we serve to provide care and services that go far beyond what is expected of a hospital, including charity care, education, community involvement and partnerships and a wide variety of special programs and services.It's healthcare on a deeply personal level, where medical technology, facilities and knowledge.