Guest Experience Leader

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, Bloomingdale's is looking for a Guest Experience Leader to join our team! As a Guest Experience Leader, you will play a pivotal role in ensuring that our guests have a memorable and enjoyable shopping experience. We are seeking a highly motivated and customer-focused individual with excellent communication and leadership skills. If you are someone who can deliver top-notch service while creating a positive and welcoming atmosphere, we want to hear from you!

1. Provide exceptional customer service to all guests, ensuring a positive and enjoyable shopping experience.
2. Act as a leader and role model for the team, setting high standards for customer service and demonstrating a positive and welcoming attitude.
3. Train and mentor team members on customer service best practices and company policies.
4. Monitor and address any customer service issues or concerns in a timely and effective manner.
5. Collaborate with other departments to ensure a seamless and exceptional guest experience.
6. Maintain a thorough understanding of the store's products, services, and promotions to assist guests with their inquiries and purchases.
7. Keep up to date with industry trends and customer service techniques to continually improve the guest experience.
8. Develop and implement strategies to enhance customer satisfaction and loyalty.
9. Handle difficult or escalated customer situations with professionalism and empathy.
10. Act as a liaison between guests and management, providing feedback and suggestions for improvement.
11. Assist in monitoring and achieving sales goals by promoting excellent customer service.
12. Ensure that all team members are following company policies and procedures related to customer service.
13. Create a positive and welcoming atmosphere for guests by maintaining a well-organized and visually appealing store.
14. Communicate effectively with guests and team members, both verbally and in writing.
15. Embody the company's values and mission, promoting a culture of exceptional customer service.

According to JobzMall, the average salary range for a Guest Experience Leader in New York, NY, USA is $45,000 - $60,000 per year. However, salaries can vary depending on factors such as the employer, industry, and level of experience. Some Guest Experience Leaders may also receive additional benefits such as bonuses, commissions, and healthcare benefits.

Bloomingdale's, a division of Macy's Inc., is America's premier upscale department store, with a nationwide presence that includes 37 department stores and a growing number of Bloomingdale's The Outlet stores in 13 states. Our e-commerce site, Bloomingdales.com, is always open and fashionable, providing customers with a convenient and personalized shopping experience. Additionally, Bloomingdale's has expanded its international presence with a store in Dubai. We are committed to shaping our future by seeking talented and creative leaders who are passionate about retail and have an entrepreneurial spirit. We value collaboration, a strong interest in fashion, and a desire to grow both professionally and personally. At Bloomingdale's, we provide the tools and resources for our associates to thrive and reach their full potential. If you're looking for a fast-paced, exciting career in retail, Bloomingdale's is the perfect place for you. Join us and be part of a dynamic team that's dedicated to providing our customers with an exceptional shopping experience.