Guest Experience Leader

Welcome to Bloomingdale's - the ultimate destination for fashion, beauty, and style. We are currently seeking a dynamic and passionate Guest Experience Leader to join our team and elevate the shopping experience for our valued customers. As a Guest Experience Leader, you will play a crucial role in creating a welcoming and personalized environment for our guests. With your exceptional communication skills and ability to provide top-notch service, you will help us deliver the high-quality experience that Bloomingdale's is known for. If you are someone who is customer-focused, driven, and thrives in a fast-paced environment, then we want you to be a part of our team.

1. Greet and welcome customers as they enter the store, creating a warm and inviting atmosphere.
2. Provide exceptional customer service by anticipating and addressing customer needs and concerns.
3. Act as a leader and role model for the rest of the customer service team, setting a high standard for quality service.
4. Train and coach team members on how to deliver excellent customer service and handle difficult situations.
5. Monitor customer interactions and ensure that all customers are receiving personalized and attentive service.
6. Resolve any customer complaints or issues in a timely and professional manner.
7. Collaborate with other departments, such as sales and merchandising, to ensure a seamless and enjoyable shopping experience for customers.
8. Keep up-to-date on current fashion trends and product knowledge to assist customers with their purchases.
9. Maintain a clean and organized store environment to enhance the overall shopping experience.
10. Continuously seek ways to improve the guest experience and provide feedback to management on customer needs and preferences.
11. Handle cash transactions and assist with opening and closing procedures.
12. Adhere to all company policies and procedures, including safety and security protocols.
13. Maintain a positive and professional attitude at all times, representing the Bloomingdale's brand.
14. Attend training sessions and meetings to stay updated on company information and best practices for customer service.
15. Foster a collaborative and supportive team environment to ensure all team members are working towards the same goal of providing exceptional customer service.

According to JobzMall, the average salary range for a Guest Experience Leader in White Plains, NY, USA is between $40,000 and $55,000 per year. This may vary depending on factors such as the specific company, experience level, and additional skills or certifications.

Bloomingdale's, a division of Macy's Inc., is America's premier upscale department store, with a nationwide presence that includes 37 department stores and a growing number of Bloomingdale's The Outlet stores in 13 states. Our e-commerce site, Bloomingdales.com, is always open and fashionable, providing customers with a convenient and personalized shopping experience. Additionally, Bloomingdale's has expanded its international presence with a store in Dubai. We are committed to shaping our future by seeking talented and creative leaders who are passionate about retail and have an entrepreneurial spirit. We value collaboration, a strong interest in fashion, and a desire to grow both professionally and personally. At Bloomingdale's, we provide the tools and resources for our associates to thrive and reach their full potential. If you're looking for a fast-paced, exciting career in retail, Bloomingdale's is the perfect place for you. Join us and be part of a dynamic team that's dedicated to providing our customers with an exceptional shopping experience.