Specialist, Digital Customer Care

Are you looking for an exciting opportunity to make a real impact in the world of digital customer service? Then Bloomingdale's is the place for you! We are currently looking for a Specialist, Digital Customer Care to join our team in delivering the ultimate customer experience.This role requires a strong customer service background with the ability to empathize with customers and effectively solve problems. We are looking for someone who is passionate about customer service and can communicate with customers on a variety of digital platforms. You must be able to demonstrate a commitment to customer satisfaction and consistently provide exceptional customer service.The ideal candidate will have a minimum of two years of customer service experience in a related field, as well as a strong understanding of the digital landscape. In addition, you must have excellent communication and problem-solving skills, be highly organized, and have the ability to multi-task in a fast-paced environment. If you have the required qualifications and are looking for a challenge, then we want to hear from you!

Responsibilities:

1. Provide exceptional customer service and demonstrate a commitment to customer satisfaction.
2. Resolve customer issues and inquiries in a timely and professional manner.
3. Utilize digital customer service platforms to interact with customers.
4. Utilize problem-solving and communication skills to address customer needs.
5. Maintain a high level of organization and multi-task in a fast-paced environment.
6. Research and stay up to date on current trends in the digital customer service landscape.
7. Generate reports and other documents, as needed.

According to JobzMall, the average salary range for a Specialist, Digital Customer Care in New York, NY, USA is between $47,000 and $56,000 per year.

Bloomingdale's, a division of Macy's Inc., is America's premier upscale department store, with a nationwide presence that includes 37 department stores and a growing number of Bloomingdale's The Outlet stores in 13 states. Our e-commerce site, Bloomingdales.com, is always open and fashionable, providing customers with a convenient and personalized shopping experience. Additionally, Bloomingdale's has expanded its international presence with a store in Dubai. We are committed to shaping our future by seeking talented and creative leaders who are passionate about retail and have an entrepreneurial spirit. We value collaboration, a strong interest in fashion, and a desire to grow both professionally and personally. At Bloomingdale's, we provide the tools and resources for our associates to thrive and reach their full potential. If you're looking for a fast-paced, exciting career in retail, Bloomingdale's is the perfect place for you. Join us and be part of a dynamic team that's dedicated to providing our customers with an exceptional shopping experience.