Customer Experience Representative - Spanish Speaking
Welcome to British Airways, a world-renowned airline known for its exceptional customer service and commitment to excellence. We are currently seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Representative - Spanish Speaking. As a representative of our brand, you will have the opportunity to create memorable experiences for our Spanish-speaking customers, ensuring their journey with us is seamless and enjoyable. We are looking for someone who is fluent in Spanish and possesses excellent communication skills, a passion for providing exceptional customer service, and a strong desire to be a part of a dynamic and diverse team. If you are ready to embark on an exciting career with British Airways, then we want to hear from you!
- Greet and welcome Spanish-speaking customers at check-in, boarding gates, and other touchpoints throughout their journey with British Airways.
- Provide exceptional customer service by addressing any inquiries, concerns, or issues in a timely and professional manner.
- Communicate effectively with Spanish-speaking customers to ensure a seamless and enjoyable travel experience.
- Proactively assist customers with their travel needs, including booking flights, making changes to reservations, and providing information on flight schedules, policies, and procedures.
- Demonstrate extensive knowledge of British Airways products, services, and policies to accurately answer customer questions and provide recommendations.
- Handle customer complaints and provide appropriate solutions to ensure customer satisfaction and retention.
- Collaborate with other team members to maintain a high level of customer service and ensure a smooth operation.
- Stay up-to-date with industry trends and customer preferences to continuously improve the customer experience.
- Contribute to a positive and inclusive work environment by promoting teamwork, diversity, and a strong work ethic.
- Adhere to all safety and security regulations and procedures to ensure the safety of customers, colleagues, and the airline's assets.
Fluency In Spanish: As A Spanish-Speaking Customer Experience Representative At British Airways, It Is Essential To Have A Strong Command Of The Spanish Language To Effectively Communicate With Spanish-Speaking Customers. This Includes Being Able To Understand And Respond To Inquiries, Complaints, And Feedback In A Clear And Professional Manner.
Excellent Communication Skills: A Customer Experience Representative Must Have Excellent Communication Skills, Both Verbal And Written, To Effectively Convey Information And Resolve Issues For Customers. This Includes The Ability To Listen Actively, Empathize With Customers, And Provide Clear And Concise Responses.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. This Could Include Experience In A Call Center, Retail, Or Hospitality Industry. A Strong Understanding Of Customer Service Principles And The Ability To Handle Customer Inquiries And Complaints With Professionalism And Empathy Is Crucial.
Knowledge Of Airline Industry: While Not A Requirement, Having Knowledge Of The Airline Industry And British Airways Specifically Can Be An Advantage. This Includes Understanding Airline Policies And Procedures, Flight Schedules, And Frequent Flyer Programs. It Also Demonstrates A Strong Interest And Commitment To The Role.
Ability To Work In A Fast-Paced Environment: Working At British Airways As A Customer Experience Representative Requires The Ability To Work In A Fast-Paced And Dynamic Environment. This Includes Multitasking, Managing A High Volume Of Customer Inquiries, And Adapting To Changing Situations. The Ideal Candidate Should Be Able To Remain Calm Under Pressure And Maintain A Positive Attitude.
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Active listening
Empathy
Cultural Sensitivity
Bilingual Communication
Language Flu
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Experience Representative - Spanish Speaking in Heathrow Airport (LHR), Hounslow, UK is £21,000 - £25,000 per year. This may vary depending on the specific company and level of experience of the individual.
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British Airways is the flag carrier and the largest airline in the United Kingdom based on fleet size, or the second largest, behind easyJet, when measured by passengers carried.
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