Café Ambassador - Boston Metro Area
Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? Look no further! Capital One is seeking a Café Ambassador to join our team in the bustling Boston Metro Area. As a Café Ambassador, you will be the face of Capital One in our café spaces, connecting with customers and fostering a welcoming and inclusive environment. We are looking for individuals who are friendly, enthusiastic, and have a strong customer service mindset. If this sounds like you, read on for more details on this exciting opportunity.
- Greet and welcome customers in a friendly and professional manner.
- Create a warm and inviting atmosphere for customers in the café space.
- Engage with customers and build relationships through genuine interactions.
- Provide exceptional customer service by anticipating and fulfilling customer needs.
- Assist customers with any inquiries or concerns they may have.
- Ensure the café space is clean, organized, and well-stocked at all times.
- Promote and educate customers on Capital One products and services.
- Collaborate with team members to achieve sales and customer service goals.
- Maintain knowledge of all current promotions, events, and initiatives.
- Demonstrate a high level of professionalism and represent the Capital One brand.
- Stay up-to-date on industry trends and customer preferences to continuously improve the customer experience.
- Handle cash transactions accurately and efficiently.
- Communicate any customer feedback or issues to management.
- Adhere to all company policies and procedures.
- Continuously strive to exceed customer expectations and provide a memorable experience.
Excellent Communication Skills: A Café Ambassador Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Management.
Customer Service Experience: Previous Experience In A Customer-Facing Role, Such As In Retail Or Hospitality, Is Highly Desirable For A Café Ambassador. This Demonstrates The Ability To Provide Exceptional Customer Service And Handle Customer Inquiries And Concerns.
Knowledge Of The Boston Metro Area: Familiarity With The Local Area, Including Popular Attractions, Events, And Transportation Options, Is Important For A Café Ambassador. This Allows Them To Provide Helpful Recommendations And Assist Customers With Navigating The City.
Sales Skills: A Café Ambassador Should Have Experience Or A Strong Interest In Sales, As They Will Be Responsible For Promoting And Selling Capital One Products And Services To Customers.
Team Player: The Ability To Work Well In A Team Is Essential For A Café Ambassador, As They Will Collaborate With Other Team Members To Ensure The Smooth Operation Of The Café. They Should Also Be Able To Work Independently And Take Initiative When Needed.
Communication
Sales
Time Management
Attention to detail
customer service
Cash Handling
Teamwork
Organization
Problem-Solving
Adaptability
Multi-tasking
Menu Knowledge
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Café Ambassador - Boston Metro Area in Cambridge, MA, USA is $14 - $16 per hour. This can vary depending on the specific company, location, and experience level of the individual. Some companies may offer additional benefits such as tips, bonuses, and healthcare benefits.
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Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.
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