Collections Represenatative
- Manage inbound and outbound collection calls
- Perform account level research
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
- Attend team meetings
- Update account information and complete appropriate documentation
- Maintain superior quality assurance results
At least 1 year of experience in Customer service
At least 2 years of sales experience a plus
Time Management
Customer Service skills
Record keeping
Data entry skills
Verbal communication
written communication
Results-Driven
Problem Solving Skills
Detail Oriented and Organized
According to JobzMall, the average salary range for a Collections Represenatative in 8 S 145th E Ave, Tulsa, OK 74108, USA is $29,936 to $40,000 per year.
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Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.
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