Commercial Customer Service Coordinator

Our Commercial Customer Service Coordinators primarily service the customer through inbound phone calls and emails, but also support outbound calls, particularly as follow-up to customer inquiries/issues. As you build your knowledge and proficiency, there are opportunities for additional responsibilities and project work. Accurately identify and resolve billing/product disputes. Support customer and merchant inquiries for all offerings and all programs. Research and respond to credit line/availability questions/requests. Be able to educate customers on the set-up, use and benefits of their online web account. Problem resolution and escalation. Support of all programs and customers. Support of both phone and email work-types. Work effectively without close supervision with few or no mistakes. Independently multi-task between phone and email work types with attention to department goals.

According to JobzMall, the average salary range for a Commercial Customer Service Coordinator in 13236 Gateway Center Dr, Gainesville, VA 20155, USA is between $27,000 and $54,400. This range varies depending on experience, qualifications, and the company.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.