Lead Service Designer

Are you a creative and strategic thinker with a passion for user-centered design? Do you thrive in a collaborative and fast-paced environment? Then we have the perfect opportunity for you! Capital One is seeking a highly skilled Lead Service Designer to join our dynamic team and help shape the future of our customer experience. In this role, you will be responsible for leading the design of our service offerings, ensuring they are intuitive, efficient, and meet the needs of our customers. We are looking for someone who is not only a design expert, but also a strong leader and communicator. If you are ready to make an impact and drive innovation, we want to hear from you!

1. Develop and lead the design of service offerings that align with Capital One's overall customer experience strategy.
2. Collaborate with cross-functional teams including product managers, engineers, and business stakeholders to understand customer needs and develop user-centered design solutions.
3. Utilize a variety of design methods and tools to create intuitive, efficient, and impactful service experiences.
4. Stay abreast of industry trends and best practices in service design and incorporate them into Capital One's design process.
5. Lead and mentor a team of service designers, providing guidance and support to ensure high-quality work.
6. Conduct user research and gather insights to inform design decisions and iterate on designs based on user feedback.
7. Communicate design concepts and strategies to stakeholders at all levels of the organization, advocating for the user and the importance of user-centered design.
8. Collaborate with business stakeholders to define and prioritize design requirements and ensure alignment with business goals.
9. Participate in design reviews and provide constructive feedback to team members to ensure high-quality designs.
10. Drive innovation and continuous improvement by identifying opportunities to enhance the customer experience through design.
11. Ensure consistency and coherence across all service offerings and touchpoints by establishing and maintaining design standards and guidelines.
12. Monitor and track the effectiveness of service designs, making recommendations for improvements and adjustments as needed.
13. Stay agile and adaptable in a fast-paced, ever-changing environment, while delivering high-quality work on tight deadlines.
14. Act as a strong advocate for the design team, promoting the value of design thinking and user-centered design throughout the organization.
15. Continuously seek to improve and evolve the design process to increase efficiency and effectiveness.

According to JobzMall, the average salary range for a Lead Service Designer in McLean, VA, USA is $120,000-$150,000 per year. This may vary depending on the specific company, years of experience, and additional skills and qualifications.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.