Service Desk Agent

Provide application support through remote access tools to resolve internal end user issues. Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk. Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware. Remotely access and support end-user machines to achieve first call resolution. Utilize Service Now as the ticketing tool to track and escalate tickets for end users. Assist with onboarding of new Agents by training and allow others to shadow. Perform other tasks as needed by the Service Desk Managers.

According to JobzMall, the average salary range for a Service Desk Agent in 3037 Farm to Market 1960 Rd W, Houston, TX 77014, USA is $29,000-$37,000 per year. This salary range is based on salaries submitted by job seekers and actual pay reported by employers in the area.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.